Version from 23.01.2024

In this privacy policy, we, Späni Zentrale Haustechnik AG, explain how we collect and otherwise process personal data.

Personal data refers to all information that relates to a specific or identifiable person.

If you provide us with the personal data of other persons (e.g. family members, data of work colleagues), please ensure that these persons are aware of this data protection declaration and only provide us with their personal data if you are authorised to do so and if this personal data is correct.

This Privacy Policy is designed to meet the requirements of the EU General Data Protection Regulation (‘GDPR’) and the Swiss Data Protection Act (‘DPA’). However, whether and to what extent these laws are applicable depends on the individual case.

The terms used are not genderspecific.

1. Who can I contact if I have questions about data protection?
Späni Zentrale Haustechnik AG is responsible for the data processing described here, unless otherwise stated in individual cases. If you have any data protection concerns, you can send them to us at the following contact address:

Postal address:
Späni Zentrale Haustechnik AG
Bahnhofstrasse 32
6422 Steinen


2. What data do we collect?
We primarily process the personal data that we receive from our customers and other business partners as part of our business relationship with them and other persons involved or that we collect from their users when operating our websites. Where permitted, we also obtain certain data from publicly accessible sources (e.g. debt collection registers, land registers, commercial registers, press, internet), from authorities and other third parties (e.g. credit agencies, address dealers).

In addition to the data that you provide to us directly, the categories of personal data that we receive about you from third parties include, in particular, information from public registers, information that we learn in connection with official and legal proceedings, information in connection with your professional functions and activities (so that we can, for example, conclude and process transactions with your employer with your help), information about you in correspondence and meetings with third parties, credit information (insofar as we process transactions with you personally), information about you that people from your environment (family, advisors, legal representatives, etc.) give us so that we can conclude contracts with you.

We may also use information from banks, insurance companies, sales and other contractual partners of ours for the utilisation or provision of services by you (e.g. payments made, purchases made), information from the media and Internet about you (insofar as this is appropriate in the specific case, for example in the context of an application, press review, marketing/sales, etc.), your addresses and, if applicable, interests.

Your address for deliveries, powers of attorney, information on compliance with legal requirements such as anti-money laundering and export restrictions, information from banks, insurance companies and other contractual partners of ours on the use or provision of services by you (e.g. payments made, purchases made), information from the media and the Internet (insofar as this is appropriate in a specific case, e.g. for the use or provision of services by you).

Additionally, data in connection with the use of the website (e.g. IP address, MAC address of the smartphone or computer, information about your device and settings, cookies, date and time of the visit, pages and content accessed, functions used, referring website, location data).

3. What do we use your data for?
We use the personal data we collect primarily to conclude and process our contracts with our customers and business partners, in particular in the context of the following activities:
Zentralstaubsauger Haustechnik, service and consulting/sales
As part of this activity, we collect personal data for transactions with our customers and the purchase of products and services from our suppliers and subcontractors, as well as to fulfil our legal obligations in Switzerland and abroad. If you work for such a customer or business partner, your personal data may of course also be affected in this function.
In addition, we also process personal data of you and other persons, where permitted and where we deem it appropriate, for the following purposes in which we (and sometimes third parties) have a legitimate interest corresponding to the purpose:

  • Offering and further development of our offers, services and websites, and other platforms on which we are present;
  • Communicating with third parties and processing their enquiries (e.g. applications, media enquiries);
  • Examination and optimisation of procedures for needs analysis for the purpose of direct customer contact and collection of personal data from publicly accessible sources for the purpose of customer acquisition;
  • Advertising and marketing (including the organisation of events), provided you have not objected to the use of your data (if we send you advertising as an existing customer, you can object to this at any time and we will then place you on a blacklist against further advertising mailings);
  • Assertion of legal claims and defence in connection with legal disputes and official proceedings;
  • Prevention and investigation of criminal offences and other misconduct (for example, conducting internal investigations, data analysis to combat fraud);
  • Ensuring our operations, websites, apps and other platforms;
  • Purchase and sale of business divisions, companies or parts of companies and other transactions under company law and the associated transfer of personal data as well as measures for business management and compliance with legal and regulatory obligations and internal regulations of Späni Zentralen Haustechnik AG.

If you have given us your consent to process your personal data for specific purposes (for example, when you register to receive newsletters or carry out a background check), we will process your personal data within the scope of and based on this consent, unless we have another legal basis and require one. Consent that has been given can be revoked at any time, but this has no effect on data processing that has already taken place.

4. Cookies/tracking and other technologies in connection with the use of our website.

We typically use ‘cookies’ and similar technologies on our websites to identify your browser or device. A cookie is a small file that is sent to your computer or automatically stored on your computer or mobile device by the web browser you use when you visit our website. This enables us to recognise you when you return to this website, even if we do not know who you are.

In addition to cookies that are only used during a session and are deleted after your visit to the website (‘session cookies’), cookies can also be used to store user settings and other information for a certain period of time (e.g. two years) (‘permanent cookies’). However, you can set your browser so that it rejects cookies, only saves them for one session or otherwise deletes them prematurely. Most browsers are preset to accept cookies.

We use permanent cookies to save your user settings (e.g. language, autologin) so that we can better understand how you use our offers and content and so that we can show you customised offers and advertising (which can also happen on websites of other companies; however, we do not tell them who you are, if we know this at all, because they only see that the same user is on their website who was also on a certain page on our website).

Some of the cookies are set by us, some are also set by contractual partners with whom we work. If you block cookies, certain functionalities (such as language selection, shopping basket, ordering processes) may no longer work.

5. Who will my data be passed on to?
As part of our business activities and for the purposes set out in section 3, we also disclose data to third parties where permitted and where we deem it appropriate, either because they process it for us or because they wish to use it for their own purposes. This applies in particular to the following parties:

  • Service providers of ours (such as banks, insurance companies), including contract processors (such as IT providers)
  • Dealers, suppliers, subcontractors and other business partners
  • Customers
  • Domestic and foreign authorities, official bodies or courts
  • The media
  • The public, including visitors to websites and social media
  • Competitors, industry organisations, associations, organisations and other bodies
  • Acquirers or parties interested in acquiring business areas
  • Other parties in potential or actual legal proceedings
  • All common recipients

If we pass on data to third parties, we observe the legal requirements and, in particular, conclude order processing contracts or similar agreements with the respective recipients in order to protect your personal data.

6. How long will my data be stored?

We process and store your personal data for as long as is necessary for the fulfilment of our contractual and legal obligations or otherwise for the purposes pursued with the processing, i.e. for the duration of the entire business relationship (from the initiation, processing to the termination of a contract) and beyond in accordance with the statutory retention and documentation obligations.

It is possible that personal data may be stored for the period in which claims can be asserted against our company and insofar as we are otherwise legally obliged to do so or legitimate business interests require this (e.g. for evidence and documentation purposes).

As soon as your personal data is no longer required for the above-mentioned purposes, it will be deleted or anonymised as far as possible.

Shorter retention periods of twelve months or less generally apply to operational data (e.g. system protocols, logs).

7. How do we protect your data?
We take appropriate technical and organisational security precautions to protect your personal data from unauthorised access and misuse.
These include the following measures: IT and network security solutions, access controls and restrictions, encryption of data carriers and transmissions, regular checks.

8. am I obliged to disclose my data?

As part of our business relationship, you must provide the personal data that is necessary for the establishment and implementation of a business relationship and the fulfilment of the associated contractual obligations (as a rule, you do not have a legal obligation to provide us with data). Without this data, we will generally not be able to enter into or fulfil a contract with you (or the entity or person you represent). The website can also not be used if certain information to secure data traffic (such as IP address) is not disclosed.

9. What data protection rights do I have?
You have the following rights under the data protection law applicable to you and to the extent provided for therein (such as in the case of the GDPR)

  • the right to request information from us as to whether we process data about you and, if so, which data;
  • the right to have us correct data if it is inaccurate
  • the right to request the deletion of data;
  • the right to request that we provide you with certain personal data in a commonly used electronic format or transfer it to another controller
  • the right to withdraw consent where our processing is based on your consent
  • the right to request further information necessary to exercise these rights.

Please note, however, that we reserve the right to assert the restrictions provided for by law, for example if we are obliged to store or process certain data, have an overriding interest in doing so (insofar as we are entitled to invoke this) or require it for the assertion of claims. If you incur costs, we will inform you in advance. We have already informed you about the possibility of withdrawing your consent in section 3.

Please note that exercising these rights may conflict with contractual agreements and may have consequences such as premature cancellation of the contract or cost consequences. We will inform you in advance if this is not already contractually regulated.

The exercise of such rights generally requires that you provide clear proof of your identity (e.g. a copy of your ID where your identity is otherwise not clear or cannot be verified). To assert your rights, you can contact us at the address given in section 1.

Every data subject also has the right to enforce their claims in court or to lodge a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (

10. Changes

We may amend this privacy policy at any time without prior notice.The current version published on our website shall apply.If the privacy policy is part of an agreement with you, we will inform you of the change by e-mail or other suitable means in the event of an update.